Really?

Yesterday I made my first CPS report for an incident of physical abuse a student reported to me. I don't know how I've avoided it for so long, I think I've always had teachers volunteer to report whatever we had together witnessed. Anyway, the computers were down in the afternoon, so I had to painstakingly look the number up in the yellow pages - the real yellow pages - and call them up. The lady who answered the phone sounded giddy, which was not what I was expecting for someone who works for a 24 hour child welfare hotline. We're going through the report, answering demographic questions, and she asked if I knew if the child had any siblings. When I said yes, and was even able to say what school he attends, as she filled in whatever she was filling in on her end of the phone line, I heard a mumbled, but very clearly this word, "Awesome." WTF? I thought for a moment I was on the phone with the enthusiastic car insurance represantive I'd talked to weeks earlier while I was getting ready to purchase a new policy.